Chatbot – Artificial Intelligence for Customer Service


A computer program that can make conversation both using text and audio with people is to be called as Chatbot.

“ChatterBot” term was coined originally by Michael Mauldin

It is expected that Chatbots would be the next platform which is going to connect people with businesses.

Chatbots are often integrated into the dialog systems of, for example, virtual assistants, giving them the ability of, for example, small talking or engaging in casual conversations unrelated to the scopes of their primary expert systems.

Microsoft has created chatbot as a virtual assistant that can be used by companies to respond to customer service requests. Satya Nadella, CEO of Microsoft, has confirmed that Macy’s and Hewlett-Packard have already begun to use the technology, which emerged from the company’s research into artificial intelligence.

Facebook Messenger allowed developers to place chatbots on their platform from 2016. There were 30,000 bots created for Messenger in the first six months, rising to 100,000 in the year. At the annual conference for developers in September 2017, Facebook VP David Marcus reported, “Now we’ve doubled messages between business and people to two billion messages a month, and more than 100,000 bots on the platform. That’s up from 33,000 last September.


Several companies have started using chatbot, For eg., does a fantastic job of nurturing customer success with a chatbot via Facebook Messenger. As soon as a customer starts a conversation, they are met with choices to view Best-Selling Items and Same-Delivery options. Once the customer makes their selection, the triggered response asks for a delivery address, name, and phone number. Then, the order can be paid for and finalized.



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